Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Please take a few minutes to read over these general questions. Most questions that you might have about the site are answered below. If you have any further questions, please don't hesitate to contact us at: help@ineedaman911.com

GENERAL INFORMATION:

1.         Does your site support all browsers?
2.         How do I create an account?
3.         How do I change my account information?
4.         Can I change my password?
5.         Does my account information instantly appear after I sign-up?
6.         What type of photos are not allowed?
7.         How do I change my photos?
8.         Why can't I change my username, country, state (if applicable) and city?
9.         How do I contact customer support?
10.       What's the difference between FREE membership and PAID?
11.       Can I become a paid member after signing up for free?
12.       Why didn't I receive my "welcome" letter"?
13.       What types of memberships are available?
14.       How much does a paid membership cost?
15.       I forgot my username and password, how do I retrieve it?
16.       How do I cancel my account?
17.       Is my email address kept private?
18.       Can I reactivate my account after I have canceled it?
19.       Who do I contact with general questions?

VISITOR ACCESS:

1. What feature can visitors access?

MEMBERSHIP ACCESS:

1. What is the difference between a paid and non-paid member?

QUESTIONS ABOUT SITE FEATURES:

1.         How do I update my account information?
2.         Why doesn't my updated information instantly appear?>
3.         How does the "chat" feature work?
4.         How do I block a member from chatting with me?
5.         How do I unlock my private photo?
6.         Can I be listed in 2 cities?
7.         How does the "travel" feature work?
8.         What is the "ManFile™?"
9.         How does "ManFile™" work?
10.       What do the small icons next to a members profile mean?
11.       How do I access my email?
12.       How do I know when I have email?

BILLING QUESTIONS:

1.         Who do you use to process payments?
2.         Is it safe to make a transaction over the Internet?
3.         What payment options are available?
4.         What will appear on my credit card?
5.         How do I cancel my paid account?
6.         What types of payments do you accept?
7.         How do I change my credit card on file?

PRIVACY QUESTIONS:

1.         What do you do with the information that I have submitted?
2.         I'm concerned about SPAM, what is your policy?
3.         Is my email address kept private?

If you have any further questions, please email us at: help@ineedaman911.com

GENERAL INFORMATION:

1. Does your site support all browsers?
The Safari browser for Mac OSX is the only browser that we do not support. We recommend using Microsoft Internet Explorer 5.2.3 or Mozilla Foxfire. All PC browsers are compatible.

2. How do I create an account?
It's very easy to create your own personal account. Simply click on the "Join Now" tab and enter your personal information. Joining ineedaman911.com is absolutely FREE!

3. How do I change my account information?
Once you are a member of ineedaman911.com, you can change your account information anytime by simply click on the "My Account" tab. Changes to your ad and photos need to be approved by the administrator before it goes live. The usually take less than 24 hours.

4. Can I change my password?
Yes, simply go to "My Account" and update your password.

5. Does my account information instantly appear after I sign-up?
No. The first time you sign up to ineedaman911.com, your account will be activated within 24-48 hours. We do our very best to get your profile up much sooner. We need to verify that all members have followed our Terms of Services before we activate their profile.

6. What type of photos are not allows?
We do not allow photos that: 1) do not show a partial or complete image of a person 2) include email addresses, phone numbers, street addresses, URL's or anytype of self-promotion 3) include more than one person unless you are a couple and that is stated in your bio 4) contain images of children or minors 5) contain a copyright or trademark logo 6) show sexual activity such as: a) sexual intercourse, including genital-genital, oral-genital, or oral-anal, whether between persons of the same or opposite sex; b) bestiality; c) masturbation; d) sadistic or masochistic abuse; or e) lascivious exhibition of the genitals or public area or an person.

7. How do I change my photos?
Go to the "My Account" section and click on the "my photos" link to delete and upload new photos. Your new photos will take approximately 24 hours to be approved.

8. Why can't I change my username, country, state (if applicable) and city?
Our systems database is based on your username and featured city. To change this, you simply need to email admin@ineedaman911.com. You can alway place a second profile in another city by becoming a paid member.

9. How do I contact customer support?
If you have a question about the basic functions of this site, please email help@ineedaman911.com.

10. What's the difference between FREE membership and PAID?
Paid membership has unlimited access to all the features of this site. A non-paid member can send and receive up to 5 emails per day and does not have access to the ManFile™, Instant Messaging, Advanced search, Live Chat, Unlocking Private photo and viewing members detailed informtion.

11. Can I become a paid member after signing up for free?
Absolutely. At any time you can go to the "My Account" tab and then click on the "My payments" link.

12. Why didn't I receive my welcome letter?
You may not have received your welcome letter e-mail due to your e-mail program recognizing our e-mail as "spam" and placing it in a spam folder.

13. What types of memberships are available?
We have 2 types of memberships - a non-paid member and a paid member. Paid membership has unlimited access to all the features of this site. A non-paid member can send and receive up to 5 emails per day and does not have access to the ManFile™, Instant Messaging, Advanced search, Live chat and Unlocking Private photo and viewing members detailed informtion.

14. How much does a paid membership cost?
We have only 2 costs for paid membership. You pay either $5.95 per month for recurring membership or $7.95 for a single month with no recurring charges. Your membership will always stay active even if you are not a paid member. You can cancel your membership at anytime by going to the "My Account" tab.

15. I forgot my username and password, how do I retrieve it?
If you forget your password, please go to the sign-up page and click on the "lost password" link or contact admin@ineedaman911.com to retrieve your username.

16. How do I cancel my account?
Simply go to the "My Account" page and click on the link to "Cancel your account."
As a paying member of ineedaman911.com you will have to go to CCBill.com in order to cancel your account.

17. Is my email kept private?
We take your privacy very seriously at ineedaman911.com. No one will have access to your personal email account. Occasionally we will email you about updates and changes to the site and/or our privacy policy. Please click here to read our entire privacy policy.

18. Can I reactivate my account after I have cancelled it?
No, once you have cancelled your account, your profile will be erased from our database. You will need to sign-up again to become a member.

19. Who do I contact about general questions?
For general question please contact help@ineedaman911.com. For billing questions you can email billing@ineedaman911.com.

VISITOR ACCESS:

1. What features can visitors access?
Visitors can only use the Quick Search feature which will allow them to view all of the profiles. They will not have access to email, the ManFile™, Instant Messaging, Live Chat or the Advanced search.

MEMBERSHIP ACCESS:

1. What is the difference between paying and non-paying members?
Non-paying members can only view members main photo, do not have access to instant messaging, Live chat, the ManFile™, cannot post a second ad and are limited to 5 emails per day. Paying members have full access to the site and all of its features.

QUESTIONS ABOUT SITE FEATURES:

1. How do I update my account information?
Go to the "My Account" tab and make any changes. Remember that it can take 24-48 hours before these updates are approved. You will need to contact admin@ineedaman911.co to change your username and your main city listing.

2. Why doesn't my updated information instantly appear?
The administrator needs to approve any updated information which can take anywhere from 24-48 hours. We do our very best to get this updated sooner. All profiles must be approved to make sure they follow our guidelines.

3. How does the "chat" feature work?
The chat function only works for paying members. If the person you're trying to chat with is a paying member and has a "instant message icon in his profile then you can simply click on the button to initiate a chat session. You must have Macromedia Flash 7.0 on your computer to use the Chat feature. Click here to download your free copy.

When you open the chat window, all members listed are other paying members from your "default city". When you initiate a chat with someone not in your default city they will simply be added to the window.

To keep a list of the guys you chat with the most, simply highlight their name and hit the "add to contact list" link.

To block someone from chatting with you, highlight their name and click the link that says "ignore user". This user will be added to your "ignored" tab.

The name that appears in the solid color is the person you are having an active chat with. A blinking name is coming from another chat request or a message from another user. Simply highlight their name to be taken to their chat window.

4. How do I block a member from e-mailing me?
Next to the member's profile, simply click on the "block" icon. As long as that member is blocked he will not be able to send you e-mail.

5. How do I unlock my private photo?
If you have a private photo on your account, you will see an icon next to all profiles that says: unlock my private photo. Simply click this icon and your private photo will be unlocked for that member. By clicking the: lock private photo icon, you can lock your private photo. When you unlock your private photo, an email will be sent to that members inbox.

6. Can I be listed in 2 cities?
Paying members can be listed in a second city of their choice. A "travel icon" will be inserted into your profile on the second listing.

7. How does the "travel" feature work?
If you are a paying member, you can go to the main page of "your account" and enter the country, state & city in which you would like your second listing. This ad will automatically be deleted on the date that you specify.

8. What is the "ManFile™?"
The ManFile™ is basically your "little black book". This is a convenient way to store information about men that you want to stay in touch with.

9. How does ManFile™ work?
When you see a member that you want to stay in touch with, simply hit the link "add to my ManfFile" next to his profile. You are able to add notes, change or delete the profile at any time. By simply clicking on the photo, you will be taken to the members main profile where you can view his private photo or email.

10. What do the small icons next to a members profile mean?
The 911 icon means the member is looking to hook up (sex) now
The camera indicates the member has more photos
The lock means the member has a private photo available
The airplane indicates that this is the members travel city posting

11. How do I access my email?
All email functions are available on the left column under "My Mailbox"

12. How do I know when I have email?
As soon as you receive a new email, it will be indicated on the left column next to your "Inbox".

BILLING QUESTIONS:

1. Who do you use to process payments?
CCBill.com

2. Is it safe to make a transaction over the Internet?
Definitely. CCBill's payment process uses state-of-the-art encryption technology.

3. What payment options are available?

4. What will appear on my credit card?
CCBill and PG Services Inc.

5. How do I cancel my paid account?
Click here to go to the CCBill membership page. You will need to supply any two of the following: Your email address / Credit Card Number / Subscription Number.

6. How do I change my credit card on file?
You will need to go to CCBill and cancel your membership and then go to "My Account" at ineedaman911.com and click on "My payments". You will then need to enter credit card information using the credit card of your choice.

PRIVACY QUESTIONS :

1. What do you do with the information that I have submitted?
We take your privacy very seriously. Please read our Privacy Statement for details.

2. I'm concerned about SPAM, what is your policy?
Ineedaman911.com is anti-spam. We will never send you unsolicited emails. Occasionally, we will send out information about changes or updates to the site that will benefit you as a member.

3. Is my email address kept private?

Your email address will always be kept private. We will never sell or give this information out. Your email will never be available for other members to see.